Shipping and Returns Policy

Thank you for shopping at ASHI. We want to ensure that your shopping experience with us is as seamless as possible. This page provides information on our shipping and return policies to assist you in making informed decisions.

Shipping Policy:

• We offer shipping worldwide.
• All orders will be processed and shipped within 0-4 business days.
• Shipping fees will be calculated based on the destination and weight of the package.
• Once your order is shipped, you will receive a confirmation email with the tracking information.
• Delivery timelines will vary based on the destination. For orders within the US, please allow 0-4 business days. For international orders, shipping times may vary based on location.
• We partner with trusted shipping carriers to deliver your packages safely and efficiently.

Return Policy:

• We want you to be completely satisfied with your purchase. If you wish to return or exchange an item, please follow the guidelines outlined below:
• Eligible items for return or exchange must be in the same condition as when received, unworn or unused, with tags attached and in their original packaging.
• Returns and exchanges must be requested within 30 days from the date of purchase.
• Final sale items are non-returnable, except in cases of manufacturing defects.
• To initiate a return or exchange, please contact our customer service team with your order details. Upon approval, a return shipping label will be provided. The return label must be used within 15 days of issuance; otherwise, the return will be canceled and the right to return the item for a refund or store credit will be lost.

For orders within the US:

• Return shipping costs will be covered by ASHI, except for a 4% restocking fee deduction from the refund to cover the cost of restocking. This deduction will be waived if you opt for an exchange or store credit.

For international orders:

• Customers will be responsible for the return shipping costs.
• A 4% restocking fee will be deducted from the refund to cover the cost of restocking.
• Shipping fees and any customs/clearance costs paid will also be deducted from the refund.

General Information:

Once the returned item is received and inspected, if accepted, a refund will be issued in store credit or to the original payment method, excluding any shipping fees paid. Please note that all shipping fees paid on the original order are non-refundable.

Disclaimer:

ASHI reserves the right to modify or update the Shipping & Returns policy at any time without prior notice. The policy is governed by the laws of the state of Texas.

Privacy and Data Protection:

ASHI is committed to customer privacy and data protection. Customer information will be handled in accordance with relevant laws and regulations.

Cancellation and Modification:

Customers may cancel or modify their orders before shipping. Please contact our customer service team for assistance.

Dispute Resolution:

In the event of any disputes, ASHI encourages mediation or arbitration as an alternative to court proceedings.

For any further questions or assistance regarding shipping or returns, please don't hesitate to reach out to our dedicated customer service team. We are here to help and ensure your satisfaction with every aspect of your shopping experience.

Thank you for choosing ASHI. We appreciate your support and look forward to serving you again soon.